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* We ship within the USA and Puerto Rico Only *
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ALL JEWELRY arrives on a fashion card, gift box
sold separate.
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Secure, online ordering allows you to shop anytime.
The best way to reach us, for a quick response, is by
email: friendlyservice@thecraftworks.com.
We are listed in the Yellow pages as The
Craft Works. You are welcome to call us at 530-222-0552, but due to
our low prices we don't have a designated receptionist . If we did,
our prices would increase substantially!!! If you receive
voice mail, please leave a message with a phone number and an email
address. We answer emails and phone calls in the order they are
received. Again, for the fastest response, email is the best way to reach
us.
Email address:
friendlyservice@thecraftworks.com
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 DAMAGED
items
we inspect all jewelry & gift items
prior to shipment. IF YOUR ITEM ARRIVES DAMAGED, PLEASE NOTIFY US
IMMEDIATELY OR WITHIN 24 HOURS OF RECEIpt. Keep all original packaging.
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NON - RETURNABLE MERCHANDISE
The following items are not returnable.
This mean No store credits or exchanges. All sales final
on these items:
1.) BARGAIN BASEMENT,
CLEARANCE, DISCONTINUED ITEMS
2.) WORN, DAMAGED, BROKEN OR
ALTERED JEWELRY
3.) MORE THAN ONE OF THE SAME JEWELRY
STYLE HAS BEEN OPENED
4.) COLLECTIBLES or LIMITED EDITIONS
5.) Anything purchased wholesale
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10
day unworn
JEWELRY return/EXchange policy:
Costume Jewelry - NO
re-stocking fee on costume jewelry provided it is returned within the 10 day return/exchange policy*.
Policy applies to new,
unworn, undamaged, unaltered jewelry.
If the jewelry doesn't match
OR if you just don't like it, no problem, we understand. Simply
send us an emaiL
to receive a return authorization and return the
jewelry within 10 days from delivery date. We will issue a refund,
based upon the following:
Send new, unworn, undamaged,
unaltered jewelry back in original packaging. Package
it carefully for return.
Buyer is responsible for all return
shipping charges. We do not issue a refund for any
original or return shipping and/or insurance.
REFUSED PACKAGES - 25% restocking fee
*Any jewelry items returned past the 10 day
return policy are automatically charged a 20% re-stocking fee.
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10
day FIGURINE & gift item - return/EXchange policy:
All returned
gift items are subject to a 25% restocking fee. Sorry, no exceptions. 10 day return/exchange policy applies to new,
unused, undamaged, unaltered items. As mentioned above, Bargain Basement and wholesale purchases are NOT
returnable or exchangeable.
If you just don't like the
statue, figurine, jewelry box, trinket box, mirror, etc., no problem, we understand.
Simply
send us an emaiL
to receive a return authorization and return the
product within 10 days from delivery date. We will issue a refund,
less a 25% restocking fee based upon the following:
Send new, undamaged,
unaltered gift item back in original packaging. Package
it carefully for return.
Buyer is responsible for all return
shipping charges. We do not issue a refund for any
original or return shipping and/or insurance.
REFUSED PACKAGES - 25% restocking fee.
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BARGAIN BASEMENT MERCHANDISE
*As mentioned above, this means No refunds, no store credits, No returns, No exchanges.
All sales are final. Keep in mind that these items are clearance at a very
reduced price. There may or may not be slight imperfections such as an off
center stone.
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WHOLESALE
POLICY We reserve the right to refuse business to
anyone. We require a copy of an active seller's permit and business license on file at our office.
For more details on our wholesale policy please send us an email. All sales are
final on wholesale purchases.
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GENERAL
BUSINESS POLICY
In order to receive a sale price or promotion, order must be placed online
before sale or promotion end date.
please SEE descriptions for
accurate sizes & Colors:
Photographs do not necessarily show how the costume jewelry item will look on,
they are only used to show you the detail of the item. We provide
measurements & do our best to describe each item as a necklace or choker, but
how the item will look or fit depends on the size of your neck. You may
want to measure your neck if any doubt.
Due
to individual monitor settings, the jewelry color may look different on the
screen to actual product in hand. If any doubt of color, order one to see
what the match is going to be like.
We process orders in the order
they are received. Orders are subject to available stock at the time we
fill an order. Items may be sold out by the time we process your order.
If so a credit/refund to your credit card will be processed.
This part of our policy is NOT written for the
majority of our customers that we love & appreciate. We can't say enough
good things about you and really appreciate your business! Just have to say that we have
and reserve the right to refuse business
to anyone.
Costume jewelry is imitation jewelry. We
are not responsible for any allergic reactions or anything that may occur.
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COPYRIGHT
POLICY Lots of time and effort
is put into the originality of our website. We are the copyrighted
owner of our signed photographs, pages, written content, wording, concept
& layout design. We do NOT authorize the reproduction of any of the
contents from this site in whole or part.
Holiday clip arts & sounds are used for
entertainment purposes only. Holiday clip arts & sounds can be found at
www.microsoft.com &
http://homepage.ntlworld.com/curly.johnson/halloween.htm www.animation-station.com
"Free Gifs & Animations" http://www.fg-a.com.
Have fun! There are so many to see! They have done a lot of work on
this stuff, so please do not copy these images from us, go directly to the
source & see what else they have.
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